Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@mezcalrealde1950.com. Please note that returns will need to be sent to the following address: 11215 Long Beach Blvd, #1010, Lynwood California 90262, United States.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@mezcalrealde1950.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@mezcalrealde1950.com.
SHOPPING FOR MEZCAL & FULFILLMENT OF ORDERS
Please be advised that order payment processing and order fulfillment of alcohol sales are facilitated through a 3rd party retailer.
This arrangement is not meant to facilitate any improper furnishing of inducements by any manufacturer, importer, supplier, wholesaler or distributor of mezcal to any retailer of alcoholic beverages or to facilitate any improper exclusionary practices by any alcohol beverage licensee.
Mezcal Real De 1950 does not sell, offer to sell, or solicit sales of alcohol through this website, you learn about our mezcal, including our price. The offer to purchase Mezcal Real De 1950 ultimately is from the retailer Liquor Near Me. If you decide to purchase Mezcal Real De 1950, you make the payment to the retailer and the retailer fulfills your order, including the delivery of the purchased Mezcal Real De 1950.This service may be limited due to local law or other restrictions.
NOTE: ALL SHIPMENTS CONTAINING ALCOHOL REQUIRE AN ADULT (21 YEARS OR OLDER) SIGNATURE UPON DELIVERY!
Please plan accordingly by entering a shipping address and date that will allow someone 21 years or older to be available in person to sign for the package, and by keeping a valid form of ID on hand.
Carriers will not leave packages containing alcohol unattended, even if you have a signature on file. If you are not able to be at home to receive your mezcal during normal business hours, we recommend having it shipped to your place of work, or opting to have your shipment held at the nearest FedEx or UPS pick-up location. After 3 unsuccessful delivery attempts, packages are returned to the 3rd party fulfillment center, and orders are automatically cancelled and refunded.
Mezcal will not be delivered to a visibly intoxicated person.
SHIPPING CARRIERS
Real De 1950 Mezcal assumes no liability for mezcal damaged due to poor weather during transport or delayed delivery. Please check weather conditions prior to order and ensure that someone will be available to receive the mezcal upon delivery. The most frequent cause of damaged mezcal is due to multiple delivery attempts. Please monitor your package tracking to ensure on-time delivery.
Mezcal Real De 1950 – Joven and Reposado are final sale. We do not accept returns or exchanges.
